HP Deskjet 940cvr Printer - printer is not printing

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printer is not printing

• paper does not come out of the printer

• error messages appear when using a USB connection

• paper jams occur

• printer does not turn on

paper does not come out of the printer

Follow these instructions to correct the problem.

check the printer

Verify the following:

1.

The printer is connected to the power source.

2.

The cable connections are secure.

3.

The printer is turned on.

4.

The printer’s top cover is closed.

5.

The Fold-Up tray is down, if the printer has this feature.

6.

The Rear Access Door is attached.

7.

The paper or other printing media is correctly placed in the In tray.

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check the printer lights

• If the

Print Cartridge Status

light is blinking, lift the printer cover to

verify that the print cartridges are properly installed.

• If the

Resume

light is blinking, press the

Resume

button.

• If the

Power

light is blinking, the printer is in the process of printing.

1. Print Cartridge Status light and symbol 2. Resume light and button
3. Power light and button

reinstall the printer software

See the

quick start

setup poster for more information.

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error messages appear when using a USB connection

the error message “there was an error writing to <name of usb port>” is

displayed

If the printer is connected to a USB hub along with several other USB devices,
it may not be receiving correct data. Connect the printer directly to the USB
port on your computer.

paper jams occur

1.

Remove the paper from the In and Out trays.

2.

Press the

Resume

button on the front of the printer.

3.

If you are printing labels, verify that a label did not become detached
from the label sheet while passing through the printer.

If the paper jam is not cleared:

1.

Open the Rear Access Door by turning the latch counterclockwise and
removing the door.

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2.

Remove the paper jam, then replace the Rear Access Door.

3.

Reload paper into the In tray.

4.

Press the

Resume

button.

5.

Print the document.

printer does not turn on

The printer may have drawn too much power.

1.

Disconnect the power cord from the printer.

2.

Wait approximately 10 seconds.

3.

Reconnect the power cord to the printer.
Press the

Power

button to turn on the printer.

If you continue to have problems, contact HP Customer Care.

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